Health & Fitness
Connecticut Better Business Bureau Now Publishing Consumer Complaint Details
The information essentially boils down to the actual complaints from the consumers and the corresponding responses from the company.
BBB Business Reviews Offer Even More Information to Help Consumers Do Their Research
Connecticut Better Business Bureau has joined a growing list of BBBs across the country that offer complaint details in Business Reviews. These contain both verified consumer complaints and businesses’ response to them.
According to Connecticut Better Business Bureau President, Paulette Scarpetti, the published complaint details will greatly help consumers when they research a business or professional’s marketplace history.
“The complaint details provide the kind of information consumers need to make educated decisions. It is important to take into consideration not only a company’s letter grade or complaint volume, but also the kinds of complaints and how they are resolved.”
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The publishing of complaint details enhances the transparency and openness of BBB’s complaint handling process. Better Business Bureau made this change in response to feedback from consumers, who said they were looking for more detailed information on the types of complaints companies receive and how those were addressed. This change also gives companies more of a voice in the complaint process, allowing consumers to directly observe their response to customer issues.
Personally identifiable information, including names, phone numbers, names of competitor businesses and order, invoice or contract numbers will be redacted in the published complaint details. The information essentially boils down to the actual complaints from the consumers and the corresponding responses from the company.
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“The publication of complaint details also encourages both consumers and businesses to put their best foot forward and continue to work in tandem to resolve disputes amicably.”
-Submitted by Howard Schwartz, Executive Communications Director, Connecticut Better Business Bureau
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